Privacy Policy

We value the trust you place in us and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal, medical, and payment information.

1. Information We Collect

• Personal Information: Name, email, phone number, shipping and billing addresses
• Medical Information: Prescription details, health conditions (only if required)
• Payment Information: Securely processed by third-party gateways (not stored by us)
• Usage Data: Browser type, device info, IP address, and browsing activity

2. How We Use Your Information

• To process and deliver your orders
• To verify prescriptions (when legally required)
• To personalize your shopping experience
• To send important updates, offers, and relevant health information
• To improve website security and functionality

3. Data Sharing

We do not sell or rent your information. Limited data is shared only with:

• Delivery partners to fulfill your orders
• Healthcare professionals for prescription validation
• Regulatory authorities if required by law

4. Data Security

Your data is stored securely on encrypted servers. We implement strict technical and administrative measures to prevent unauthorized access.

5. Cookies and Tracking

We use cookies to improve site functionality, analyze trends, and enhance your experience. You can control cookies through your browser settings.

6. Your Rights

You have the right to access, correct, or delete your data. To make a request, contact: info@notosugar.com

💰 Refund & Return Policy

At [Your Company Name], customer satisfaction is a priority. However, due to the nature of pharmaceutical products, we maintain a strict return and refund policy in line with health and safety regulations.

1. Non-Returnable Products

We do not accept returns for:

• Opened or used medicines
• Cold chain products (e.g., insulin, vaccines)
• Nutraceuticals, personal hygiene items, or medical devices once opened
• Prescription medicines (unless delivered in error or damaged)

2. Returnable Products

Returns are only accepted if:

• The product is damaged, expired, or incorrect upon delivery
• The return request is made within 48 hours of delivery
• The product is unused and in original packaging

To initiate a return, email us at [support@notosugar.com] with order details and photos.

3. Refund Process

• Refunds (if approved) are processed within 5–7 business days via the original payment method
• For prepaid orders, refunds may reflect as wallet credit upon request
• No refunds for orders cancelled after dispatch